· Full understanding of CTSI SOP's to ensure the customer SLA's are fully understood and achieved· Escalate continued non-compliance to EMEA Team Lead· Issue root cause and corrective action to service provider to provide Invoices correctly· Address any general questions regarding the solution· Understand customer-service provider SLAs. Have clear understanding of service providers' commits and processes.· Become an advanced user of the CTSI TMS solution.· Identify where Errors have occurred and engage with the relevant party to fix errors on invoicing· Ensure that all customer SLA/KPI requirements are met.· Providing training for the customer, customer partners and internal employees on the CTSI TMS application· Logging tickets on the internal IT portal for any issues with reports/TMS· Ensure ful understanding on any internal tools (Insight, Actions, BI)· Support Supervisor / Manager on all other accounts as and when required.· Provide direct quality customer care to ensure customers' expectations are exceeded· Support Client Processes· Independent resolution of job related issues including right priority setting· Take ownership for issues – drive delivery of the service commitment to the customers via strong problem solving skills and proactive approach to exception management.· Develop and maintain intimate knowledge of customers current and anticipated business practices and processes.· Perform detailed analysis of data from various sources to make informed decisions.Expected years of experience(Minimum)· Minimum 2 years in logistics industry desirable· Experience in freight Audit desirable· Strives to deliver excellent quality.· Strong communication skills (verbal and written) in English.· Self-motivator and team player /works well under pressure.· Strong interpersonal and social skills and awareness – across cultural boundaries.· Proven analytical skills.Expected Qualifications· Leaving Certificate· Minimum of two years in a customer service environmentJob Type: Full-timePay: €32,000.00-€35,000.00 per yearBenefits:Bike to work schemeCompany pensionOn-site parkingWork from homeAbility to commute/relocate:Limerick, County Limerick: reliably commute or plan to relocate before starting work (preferred)Experience:Customer service: 2 years (preferred)Logistics: 2 years (preferred)Work authorisation:Ireland (required)Work Location: Hybrid remote in CO. Limerick, CO. LimerickExpected start date: 16/02/2026