Job Overview
The role of a Field Service Specialist involves delivering high-quality services and installations for Automated Calf Feeding systems across various farms in Ireland.
You will be self-motivated and responsible for organizing & prioritizing your workload with a willingness to travel nationwide.
A key focus area will be on providing exceptional customer support through on-call service with the technical team.
Qualifications for this position include:
* A Level 6 Diploma or relevant technical certification/trade in a mechanical, electrical, or related field is desirable.
* A valid driving license is essential for this role.
Responsibilities:
* Installation and servicing of Automatic Calf Feeding equipment.
* Ensure installations meet the highest standards.
* Deliver timely and effective solutions to customer issues.
* Manage farm installations, planning, and scheduling.
* Troubleshoot technical issues both on-site and remotely.
* Collaborate with the Technical Team to share information and best practices.
* Build strong relationships with new and existing customers.
* Identify and address customer needs and provide feedback.
* Maintain accurate installation and service records through the CRM system.
* Manage inventory of spare parts and consumables in the service van.
* Adhere to strict Health and Safety protocols and procedures.