Job Title:
Parts Sales Executive
Key Responsibilities:
The primary objective of this role is to provide exceptional customer service, develop strong relationships with customers and contribute to the sales growth of our company by offering expert advice on our products. Key responsibilities will include serving customers efficiently and in a positive manner, handling cash transactions and issuing sales invoices accurately. You will also be required to process customer orders, provide product information, assist with queries and coordinate orders with the warehouse team.
Core Duties:
1. Handle sales from front counter, telesales, and email enquiries
2. Business development, developing new sales through proactive customer contact focusing on achieving targets
3. Process customer orders, provide product information, and assist with queries
4. Order stock to fulfill confirmed orders for immediate resale
5. Receipting of parts
6. Coordinate orders outbound with warehouse.
7. Prompt management of warranty and service exchange parts
8. Processing of cash sales invoices using own cash sales account and ensure products are paid in full before dispatch
9. Delivering professional and efficient customer service at all times
10. Cover warehouse related duties as and when required
11. Communicate weekly promotions to the customer base.
12. Adhere to correct working procedures, highlighting any errors or safety issues promptly to management
13. Report faulty facility / equipment promptly
14. Interact with customers in a professional and friendly manner.
15. Efficiently manage and maintain the display and shop area
16. Replenish stock on the shelves, ensuring a well-organised and presentable inventory.
17. Daily deliveries as per customer requirements
18. Provide cover when needed to promote products via social media keeping content relevant and customer focused
19. Participate in training and development programmes, in particular product knowledge as required by the Company
20. Maintain high standards of general housekeeping
21. Attendance to occasional tradeshows/ exhibitions which may include weekends
22. Undertake any other duties or activities as required