We're working with a well-established
Managed Services Provider
in the South-East seeking an experienced and commercially focused
Senior Account Manager
to join their team.
This is a
hybrid
role offering flexibility to work from home and the office.
The Role
As Senior Account Manager, youll take ownership of a portfolio of key clients, building strong long-term relationships and acting as their trusted technology partner.
Youll identify opportunities to enhance client operations through managed IT, cloud, and cybersecurity solutions while driving account growth through consultative selling and new business development.
Key Responsibilities
Manage and develop key client relationships, ensuring service excellence and satisfaction
Identify and deliver upselling and cross-selling opportunities across managed IT, cloud, and security services
Generate and convert new business leads through the full sales cycle to contract stage
Collaborate closely with internal technical and support teams to ensure smooth delivery and issue resolution
Lead Quarterly Business Reviews (QBRs) and develop strategic IT roadmaps for clients
Manage renewals, expansions, and SLA adherence across your portfolio
Stay informed on emerging technologies and industry developments
Maintain accurate sales forecasts and activity records using CRM and PSA tools
Consistently achieve revenue growth and client retention targets
About You
Minimum
5 years experience
in IT account management, ideally within an MSP or IT consultancy
Proven success in developing and growing B2B client accounts
Strong technical understanding of:
Managed IT & Helpdesk Support
Cybersecurity (firewalls, endpoint protection, SOC)
Cloud Solutions (Microsoft 365, Azure)
Networking & Infrastructure
Backup & Disaster Recovery
VoIP / Teams Voice
Excellent communication, presentation, and negotiation skills
Confident engaging with C-level, technical, and procurement stakeholders
Strong organisational and time management skills with a proactive, self-driven approach
Experience working in SLA-driven environments and familiarity with CRM/PSA tools such as AutoTask
Whats on Offer
Competitive base salary +
uncapped commission
Company car and fuel card
Hybrid working arrangement
Career progression within a growing MSP
Supportive and collaborative culture
Modern office base in the
South-East region
This is an excellent opportunity for a motivated account manager to take the next step in their IT services career, joining a growing business with genuine progression potential.