Member Service Representative Ballina Credit Union Ballina Credit Union was founded in 1968, and we have been serving our members in a professional and efficient manner ever since. Ballina Credit union currently has an asset value of over €100m and boasts a membership in excess of 17,000 accounts. We are currently recruiting a full-time Member Service Representative (MSR) on a 6 months fixed term contract who will support the day-to-day needs of our members. Reporting to: Operations Manager Location: Ballina, Co. Mayo - Onsite Tuesday to Saturday Role Description: Member Service Representatives are responsible for carrying out a range of both back-office and member-facing operational and administrative activities that contribute to the effective running of the day-to-day operations of the credit union. The key purpose of the roles is to support our very valued members with all financial transactions by providing a superior level of assistance and service in a timely and efficient manner. As an MSR, you are the main point of contact for all existing and potentially new members, delivering exceptional member service by providing an efficient telephone, online, and email service to our members. The successful candidates will have an excellent member care ethos. This role would be beneficial to anyone looking to gain or enhance their experience in the financial services sector. Skills and competency requirements: Member-focused and aligned with the ethos and values of the credit union. Strong organisational and problem-solving skills with the ability to multitask effectively. Friendly, professional, and approachable, believing in teamwork and collaboration. Experience working in a credit union, financial or office administration environment an advantage. Excellent verbal, written communication with strong interpersonal skills. Demonstrate strong analytical and numerical skills Experience in IT skills and demonstrate strong analytical and numerical skills. Detail-oriented and well-organized with exemplary phone manner. Flexible and adaptable with a positive attitude to change with a strong action orientation. Cash handling experience desirable QFA/APA qualification desirable but not essential. Should the role extend past 6 months, candidates will be required to undertake study to obtain their QFA qualification. Ballina Credit Union is a community-based credit union with our members needs foremost in our decision-making. We aim to deliver a friendly, efficient quality service as well as products to our valued members as a not-for-profit organisation. Role Requirements Experience in working in a financial services or office environment is desirable but not essential. Successful candidates will be expected to meet the Central Bank Fitness & Probity standards Ability to work on own initiative and as part of team Applications on or before 5:00 p.m on Monday the 19th of May 2025. Shortlisting may apply and candidates will be short-listed based on information provided BCU is regulated by the Central Bank of Ireland BCU is proud to support a diverse and inclusive working environment. Shortlisting may apply and candidates will be short-listed based on the information provided. BCU Limited is regulated by the Central Bank of Ireland. A copy of our recruitment privacy policy is available on our website. BCU is an equal opportunities employer Our Privacy Notice is available on our website Skills: Excellent customer service Organisational Skills problem solving skills. Administration