Lead with impact and elevate your career as a Field Service Engineer!
We are delighted to be recruiting for the role of a Field Service Engineer/Technician. We are looking for a person who can support with repairing, testing and installing laser systems.
About Us
At Thérapie Clinic, we are the fastest-growing Aesthetic Medical Clinic in Europe. With 75 Clinics across Ireland, Northern Ireland, Great Britain and New York City and over 200 Doctors on our team we pride ourselves in being the No.1 Medical provider of Aesthetic Medical treatments. It’s an exciting time for us and we are looking for some talented people to join our team!
About the Role
We are delighted to be recruiting for the role of a Field Service Engineer/Technician. We are looking for a person who can support with repairing, testing and installing laser systems. The candidate will provide support and training with onsite technical issues or challenges faced in clinics or by team members. We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
Key Responsibilities
Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
Report to supervisor any potential problems which could impact timely completion of assigned tasks, equipment shortcomings, and more complex equipment problems
Maintain complete and accurate service records
Interact with stakeholders and monitor sites
Provide on-site technical support as required
Provide on-site technical support for workshops and/or shows
Occasional overnight travel
Other duties and responsibilities as directed by the supervisor
Provide technical support and business guidance remotely through call center on non-scheduled service days.
Completion of tasks as assigned by management
Demonstrate familiarity with Laser technology and applications
Maintain a minimum of service recall
Demonstrate familiarity with Laser technology and applications
Qualifications and Skills
Working knowledge of customer needs in a medical environment
Perform product alignment and certification to specification
Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
Associate's degree in electronics or equivalent experience preferred
2-3 years of related field service experience in troubleshooting medical electronics equipment
Technically oriented with hands-on laser technical experience preferred
Perform product alignment and certification to specification
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