Investor services manager

Investor Services Managers are responsible for the ongoing management of the Investor Services process within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Director and Managing Director. Every Investor Services Manager will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client-specific training is provided by the Director and Managing Director.
Key Accountabilities of the Role
The below list is not finite and may be added to. The combination of tasks required to be executed will vary depending on both client structure, client requirements and business needs.

Resolve investor transaction enquiries escalated by Supervisor or Administrator
Ensure all aged items on TA bank reconciliations are resolved timely
Resolve complex AML/KYC documentation issues in conjunction with Compliance department MLRO where required
Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System)
Review of Redemption Payment Schedules
Review and release wire transfer payments
Ensure investor reporting is provided accurately and timely as agreed with client
Ensure client reporting is provided accurately and timely and in line with agreed client expectations
Handling complex calls from investors
Identify areas for improvement in processes, personnel and structure for discussion with Director
Establish and maintain effective working relationships with the NAV, QA, Compliance departments within HedgeServ
Review annual fund audit requirements ensuring all items are addressed timely and accurately
Ensure all investor audit requests are responded to accurately and timely
Manage multiple client relationships ensuring constant liaison with both the client and the relevant NAV manager ensuring consistency and clarity of service
Manage investor services recruitment, training and performance evaluations
Review documentation upon initialization of new clients

HedgeServ operates a client focused structure which provides a wide-range of experience to all levels of employee. As such Investor Services Manager should be flexible and willing to adapt. Investor Services Manager should be capable of managing a team of up to 8 staff servicing multiple clients with various requirements and deadlines.
Skills:

IT Literate
Strong verbal and written communication skills
Strong analytical and problem-solving skills
Ability to work effectively both within a team structure and individually
Strong inter-personal skills
Good initiative tempered with identifying when escalation is required
Strong systems, product and process knowledge
Reliable and dependable
Approachable
Ability to positively influence team morale

Education:

Accounting, Finance, Legal or Business Degree – Minimum 2.2 honors degree

Experience:

A minimum of 5 years’ experience working in a hedge fund administration firm with at least 3 of those at Supervisor level is required. Alternative hedge fund experience may be considered
Ability to manage a team of up to 8 staff servicing multiple clients with various requirements and deadlines

We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work.

Full private medical insurance so that you can take care of your & your family’s health & wellbeing
Permanent health insurance/income protection as well as Life insurance, so that you can feel secure in any situation
Defined contribution pension scheme with competitive employer contributions so you can look after your future
Employee Assistance Programme available to you and your immediate family for support on a variety of matters
Competitive annual holiday entitlement so that you can slow down and take some time to rest
Annual professional membership fee reimbursment, e.g. in ACCA, CIMA
Club/gym subsidy so that you can take care of your body after work
Discretionary annual bonus scheme
Referral Program – do you know someone who would like to join us? Referral bonuses are awaiting you!
Remote/hybrid working opportunities, or from the office
Tuition support for professional qualification exams that are relevant to your role including paid study and exam leave
Sports and Social Club – many team outings, company parties, sports activites and charity projects are awaiting you
Support for workplace equipment and programs promoting mental health and wellbeing – because your comfort and health matter to us

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