About Us
Mongo DB is built for change, empowering our customers and people to innovate at the speed of the market.
We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software.
Our unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI.
Our cloud-native platform, Mongo DB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
We have nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on us for their most important applications, we're powering the next era of software.
Culture & Values
We are committed to developing a supportive and enriching culture for everyone.
From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys.
Job Overview
Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges.
We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer-centric approach and helping to build the program.
This role involves becoming a main point of contact for end-users by leveraging technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
Responsibilities
* Work as a strategic advisor to customers providing guidance on best practices and overall technology strategy.
* Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how to build a stronger product and go-to-market organization.
* Act as the link between customers and product engineering to develop new innovative solutions.
* De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and us.
* Build and execute account plans to mitigate risk and drive growth.
* Lead executive business reviews for strategic customers.
* Work on strategic internal projects to help build the Customer Success program.
* Document all customer interactions in internal systems.
* Provide feedback and guidance to leadership on key signals within Mongo DB Atlas that indicate healthy or unhealthy customer accounts.
* Manage relationships with Sales Leadership and Account Executives in your territory.
* Forecast expected churn and growth to senior leadership team.
* Help interview, onboard and ramp new team members.
* Act as a leader amongst peers, running enablement sessions, product certifications and be vocal in team meetings to ensure those around you grow.