Job DescriptionRole: This is a key position acting as both a technical interface and customer champion within a busy food and dairy chemistry environment. The role ensures customer requirements are clearly understood and delivered through effective coordination with internal teams and partner laboratories.This is a one‑year fixed‑term contract, working part‑time 25 hours per week, 10:00 – 15:00 Monday to Friday.ResponsibilitiesTracking incoming shipments by monitoring sample deliveries, logging receipt status, and following up on delayed or missing consignments.Monitoring shared mailboxes, reviewing and actioning incoming queries, requests, and notifications to maintain prompt communication.Liaising and coordinating with other Eurofins sites to resolve sample routing issues, clarify testing requirements, and support inter‑lab workflows.Managing additional sample requests, processing client or internal requests for extra testing, ensuring correct documentation and timely handover to the prep team.Updating and adjusting test codes as required, ensuring accuracy before samples progress to the next stage.Maintaining accurate records, documenting all actions, updates, and communications to support traceability and compliance.Escalating issues by raising discrepancies, missing information, or operational concerns to the appropriate supervisor or manager.Supporting continuous improvement, contributing to the refinement of sample registration, preparation, and communication processes.Ensuring confidentiality, accuracy, and compliance with SOPs and quality standards.Carrying out other tasks as required to support the smooth running of the Sample Reg & Prep function.Adhering to all Quality, Health & Safety, and Environmental policies and procedures, and supporting compliance with ISO 17025 standards through adherence to internal quality processes.Complying with Eurofins Health & Safety policies at all times.QualificationsExperience in an administrative or support role within a laboratory or regulated environment is beneficial.Familiarity with laboratory information management systems (LIMS) is an advantage but not required.Strong attention to detail.Proficiency in MS Office and Excel.Excellent communication skills.Ability to manage multiple tasks and prioritise effectively.Strong organisational skills.Ability to work under pressure and meet deadlines.Problem‑solving mindset and ability to work independently and in a team.BenefitsAdditional Annual Leave at Employees set service datesCompany Pension PlanLife Assurance Scheme (four times annual salary)Healthcare Cash Plan (six or more months service)Enhanced Maternity, Adoption and Paternity SchemesEmployee Assistance Programme – 24/7 confidentialHealth and Wellbeing ProgrammesFree parkingWorldwide career opportunitiesRewards recognising the great work employees deliver, dedicated service and celebration of special life events.Equal Opportunity EmployerWe embrace diversity! The Eurofins network of companies is an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
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