Overview
The Order Management Coordinator will be responsible for acting as a single point of contact for proactively supporting the working relationships with direct transactional accounts (including Intercompany accounts). They will be the primary contact for supporting customer’s order delivery requirements including scheduling, resolution of pricing issues, and interfacing with Supply Planning for product availability and general account support within an account set.
Qualifications
* Bachelor’s Degree or other relevant 3rd level business qualification
* 1-3 years of related experience with required education or 3-5 years of related experience without required education
* Computer: 1+ years preferred experience with both ERP and CRM systems. Microsoft Suite, Visio, and E-Mail communication tool.
* Ability to deal with stressful situations & multiple conflicting priorities and strong ability to multitask & work in a fast-paced, constantly changing environment. Ability to work well with people.
* Excellent listening, questioning & communication skills (written & verbal), including good phone skills & strong interpersonal skills.
* Demonstrated analytical & problem-solving ability.
* Solid understanding of business processes & organizational structures.
* Strong “I can” attitude & strong sense of ownership of customer issues. Positive attitude is a must for this role.
* Fluency in English is essential both verbal & written.
* A second European language is preferable; French would be good but other languages equally considered.
Responsibilities
* Order processing/order support: Acknowledge receipt of Purchase Order (PO) from customer, review and evaluate POs to ensure accuracy, and review terms and conditions of sales to ensure compliance.
* Communication with internal and external customers regarding order and delivery status. Notify customers of upcoming back-orders. Serve as the primary contact point for customers after an order has been generated up to order invoicing including complaints management.
* Notify customers/sales of pricing changes on a monthly basis.
* Validate that purchase orders are compliant with corporate & finance guidelines.
* Proactive communication with sales on EMEA back-orders and recovery plans as well as on expected supply chain shortages.
* Shipment and Delivery: Confirm pick and advise customer collection of order.
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