Our client, a leader within the Financial Services industry, Based in Limerick, is looking for a Client Services Specialist to join their team on a maternity leave cover contract.
The successful candidate will be responsible for maintaining and developing client relationships internally & externally. The role entails developing and mentoring team members to understand the products and services that we support to ensure that we provide a superior level of service to our extensive client base. The successful candidate will assist with leading a developing team while at the same time ensure we exceed our client expectations for all custody queries.
RESPONSIBILITIES
- Oversight of a team of client service representatives that are responsible for day to day servicing of our clients.
- Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors, consultants, etc.
- Track service & delivery results against project plans and SLD (Service Level Delivery),
- Monitor service & delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback etc.
- Provide appropriate escalation of service & delivery and other relevant issues / opportunities to the Client Service Manager.
- Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
- Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact
- Set clear goals, expectations and provide regular updates to the team that objectives are being achieved.
- Support and guide partners development through daily coaching and training opportunities
Skills/ Experience
- Several years' experience within Fund Services (preferably Custody)
- Previous leaderships skills
- Technical knowledge of the securities industry, its products and instruments.
- Excellent interpersonal skills including ability to persuade and influence change / best practice.
- Ability to communicate with partners and clients at all levels.
- Organisational skills with the ability to multitask and prioritise when needed
- Proven ability to drive service delivery, efficiency, effectiveness and productivity.
- Ability to identify and implement areas of improvement that will have a lasting effect on the department.
For a confidential discussion and more information on the role, please contactJessica Kennedy
jessica.kennedy@collinsmcnicholas.ie
021-2427110
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