Matrix Recruitment is working with our client to offer a fantastic opportunity for a fluent French speaker to join a well-established organization in a customer-facing role.
If you are passionate about providing excellent service and thrive in a dynamic team environment, this position could be a great fit for you.
Customer Service Representative speaking French
– you will report to the Customer Service Manager and work as part of the Customer Service team.
In this role you will interact with customers, handle queries, and ensure a seamless experience from order to delivery.
Key Duties and Responsibilities:
Respond to customer inquiries about products and services via phone, email, and fax
Resolve product or service issues by clarifying concerns and offering solutions, following up to ensure resolution
Process customer orders and contact customers to confirm missing information if needed
Coordinate with other departments to support order completion and follow procedures for returns or replacements
Prepare and send catalogues, samples, price quotes, and related information as required
Contribute to ongoing team goals and complete additional tasks as assigned
Use visual and spatial reasoning to resolve technical queries
What Are We Looking For?
At least 2 years' experience in a similar customer service role
Fluency in both French and English (written and spoken)
Strong attention to detail and administration skills
Excellent communication, listening, and conflict resolution abilities
Friendly, patient, and team-oriented attitude
Flexible and able to work occasional overtime if required
Apply for this job now or get in touch with Katie Sutcliffe at ****** for more information.
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Please note that due to the high volume of applications, we can only respond to candidates who meet the criteria for the role.
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