Customer Service Representative
The Role:
- Inbound and outbound calls for the servicing of customer loan accounts.
- Maintain system records and update following every customer interaction.
- Liaising with internal departments in relation to the expediting of required information.
- General loan administration (eg; issuing mortgage statements, redemption statements and ad hoc manual lettering as required).
- Work within agreed SLA's.
- Take ownership of complaints received, managing the customer experience to a successful resolution.
Requirements:
- Previous contact centre and/or financial services experience is ideal but not required.
- Open to studying QFA exams (maintain existing qualification).
- Computer literacy essential.
- Good interpersonal & communication skills with the ability to interact with colleagues and customers.
- Ability to react and deal with change in a fast-moving environment.
- Proven ability to be accountable for and follow all defined procedures, controls, and instruction.
- Good attention to detail, accuracy, and ability to multitask.
- Target driven individual with the ability to manage your own workload.
Key Aspects:
- Flexible work arrangements available after initial training period.
- Opportunity to work in a dynamic and fast-paced environment.
- Training provided for professional development and career growth.
About the Job:
This role is an excellent opportunity for individuals seeking a challenging and rewarding career in customer service. The successful candidate will have the opportunity to work in a collaborative team environment, providing exceptional customer experiences while meeting business objectives.