Overview
Join to apply for the Digital Operations Manager role at Iron Mountain. At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Iron Mountain is seeking an Operations Manager to lead our Digital Imaging & Document Processing operations in Dublin Aerodrome. This leadership position is responsible for the direction and operational execution of our document scanning services, with accountability for strategic direction, team performance, process optimisation, and financial oversight to ensure exceptional quality of work for our clients.
Elevate the power of your work. Here, you’ll be part of a global workforce that embraces the differences among us and encourages you to climb higher for the benefit of our customers and each other.
Your Role in Our Mission
* Operational Leadership: You will oversee all activities and team members, ensuring a high level of performance across the department. You will set daily priorities, monitor progress, and provide strategic direction to your direct reports.
* Client & Service Excellence: You will serve as a key point of contact for clients, ensuring their objectives are met while maintaining professional and proactive communication. You are accountable for meeting and exceeding KPIs and swiftly addressing any service failures to maintain exceptional delivery standards.
* Performance & People Management: You will set and monitor daily service deliverables. You will build and develop a high-performing team by maintaining skills matrices, implementing training plans, and addressing performance issues promptly and professionally.
* Business Planning & Forecasting: In collaboration with senior management, you will develop and execute service delivery plans that maximise resource utilisation and exceed client expectations. You will maintain accurate pipeline forecasts and work-in-progress streams, publishing regular performance records to ensure transparency and accountability.
* Quality & Continuous Improvement: You will enforce strict adherence to SOPs and quality assurance processes. You will investigate non-conformance incidents and identify opportunities for process improvements to enhance productivity and efficiency.
* Financial Management: You will monitor KPIs and ensure contracts are delivered against agreed-upon cost models. You are responsible for financial data collation and forecasting to maximise resource utilisation and profitability.
* Compliance: You will ensure all Iron Mountain HR policies and compliance procedures are strictly followed.
Valued Skills & Experience
* Leadership Experience: Experience managing a large team of 100+ individuals, within a fast-paced, target-driven environment. Relevant sectors may include Contact Centre Management, Logistics & Supply Chain, Manufacturing & Production, Financial Services, Healthcare Administration, Records Management & Archiving, among others.
* Business Acumen: Understanding of business process management, process implementation, and operational security (confidentiality and legislative compliance).
* Management Skills: Strong leadership and people management skills with the ability to create a high-performing, motivating culture. You should be a decisive manager who can handle variable and conflicting business issues effectively.
* Communication: Exceptional ability to present operational facts, objectives, and deliverables clearly and concisely.
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.
Equal Employment Opportunity: Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, or any other factor prohibited by law. If you have a disability that requires accommodation, please contact accommodationrequest@ironmountain.com. Please see the Supplement to learn more about Equal Employment Opportunity and Pay Transparency.
Requisition: J0093719
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management, Strategy/Planning, and Supply Chain
Industries
* IT Services and IT Consulting
* Truck Transportation
* Warehousing and Storage
Links and postings other than the job description are not included in this refined version.
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