Senior Operations Manager
We are seeking a seasoned and accomplished leader to oversee the operational management of our bar and restaurant.
* Operational Leadership:
o Lead daily operations to ensure efficiency and adherence to industry standards.
o Maintain high standards of cleanliness, safety, and compliance with regulations.
* Talent Management:
o Recruit, hire, train, and develop staff members.
o Create and manage staff schedules to optimize service delivery during peak hours.
o Cultivate a culture of feedback and growth for all team members.
* Guest Experience:
o Ensure an exceptional dining experience by upholding high service standards.
o Respond to customer inquiries, concerns, and complaints in a professional and timely manner.
o Analyze guest feedback to inform improvements and enhance the overall customer experience.
* Compliance and Governance:
o E nsure regulatory compliance in health, safety, and liquor laws.
o Develop, implement, and enforce company policies and procedures.
Requirements:
* Minimum 3-5 years of experience in a senior management role within the hospitality sector.
* Proven leadership and team development skills.
* Excellent communication and interpersonal abilities.