Job Description
Assistant Community Centre Attendant
Title
Assistant Community Centre Attendant
Location
Community Centres - Baldoye Racecourse Community Centre
Reporting To
Community Centre Manager
Duties
Security of premises
* Ensure that the premises are secured.
* Monitor CCTV system.
* Liaise with School Caretaker.
* Maintain contact with security / monitoring company.
* Ensure that all user groups sign in on arrival and sign out on departure.
Supervision / Patrolling of premises
* Ensure premises are monitored efficiently.
* Carry out regular patrols of the facility.
* Liaise with other staff members in the efficient management of the facility.
Reception duties
* Answer the telephone and maintain and ensure that all messages are dealt with efficiently.
* Building Services Co-ordinator must be polite and friendly to all callers while on the telephone.
* Be polite and friendly to all customers in the facility.
* Be aware of the different needs of individuals especially those who are first time users and those with special needs.
* A phonebook log of all numbers necessary on a daily/weekly basis for outgoing calls must be kept at reception and updated regularly.
* Record all incoming calls in the telephone message book and take clear exact details. The message must be transferred to the individual in question, and a duplicate copy kept at reception.
* Deliver information to the public from the reception area. This may be a query directly from a member of the public or it may be a telephone enquiry. This information must be distributed clearly and correctly.
* Leaflets/flyers/timetables etc. must be kept plentiful and up to date at reception at all times.
* Typing and formatting of documents (e.g.) timetables.
Maintenance Duties
* Carry out all maintenance duties necessary on the premises.
* Carry out regular check on all BMS equipment.
* Ensure all systems are maintained regularly.
* Notify the Manager of any issues relating to maintenance requirements.
Grounds Maintenance
* Liaise with the school Care taker in developing a grounds maintenance program.
* Ensure the grounds are cleaned daily.
* Ensure all weeds and debris are removed.
* Ensure car parks are kept clear of rubbish.
Administration duties
* Prepare invoices for all user groups and send out at the end of each month.
* Maintain accurate records of all user groups and pricing structures.
* Carry out any additional administration duties that may be required from time to time.
Set Up Rooms As Required
* Ensure that rooms are left ready for school/community use.
* Ensure safety procedures are applied when stacking tables and chairs.
* Ensure that all user groups leave each room as they find it.
* Liaise with all user groups regarding allocation of space etc.
* Ensure that no individual or group places equipment in the storage area without prior approval from the Shared Facility Executive.
Communications
* Deal with people in a courteous and diplomatic manner.
* Have regular contact with Shared Facility Executive.
* Communicate, listen and relay information accurately.
Documentation on the project
* Ensure that all records are kept locked in the filing cabinet provided.
* Ensure the accidents/ grievances are recorded in the Report Book.
* Reports must include names, addresses and phone numbers.
* Time and date of incident, how it happened, witness.
* Report to Garda! and line manager.
* Ensure that all maintenance manuals are kept in a secure place in the office.
Evacuation & Emergency Procedures
* Be fully familiar with the health and safety policies and procedures and ensure that the appropriate procedures are applied in the event of an emergency.
* Participate in all fire evacuation drills.
* Ensure the appropriate emergency services are contacted and liaise with them on arrival.
* Ensure that calm is maintained at all times.
Assigned duties / training
* Attend all training courses that are necessary in the line of duty.
* Carry out any additional duties that may be assigned from time to time.
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