Hotel Operations Manager
We are seeking a highly skilled Hotel Operations Manager to oversee the smooth day-to-day operations of our hotel. As a key member of the management team, you will be responsible for ensuring the highest standards of service are maintained at all times.
* Key Responsibilities:
o Oversee all hotel departments during night shifts
o Supervise and support front desk and night audit operations
o Manage guest arrivals, departures, and special requests
o Conduct regular property walks to ensure security, safety, and cleanliness standards
o Handle and resolve guest complaints or incidents promptly
o Coordinate with housekeeping, maintenance, and F&B teams
o Complete and verify night audit reports
Requirements:
* Skills and Qualifications:
o Previous experience as a Night Manager or Night Supervisor in a hotel environment
o Strong working knowledge of Opera PMS or similar property management system
o Excellent leadership, communication, and interpersonal skills
o Ability to work independently and make confident decisions
o Flexible approach to working hours
* Benefits:
o Competitive salary
o Meals on duty and uniform provided
o Free parking
o Supportive team environment
What We Offer:
* Opportunity to work in a well-regarded 4-star hotel
* Chance to develop your leadership skills