We're partnering with a leading global organisation to support the appointment of an experienced Order to Cash (OTC) Specialist to join a high-performing Shared Services team. This is a broad and interesting role that combines core OTC operations with project work, systems exposure, and continuous improvement initiatives.
This opportunity will appeal to someone who enjoys being close to the detail but is equally motivated by process improvement, stakeholder engagement, and working in a dynamic, multinational environment.
ABOUT THE ROLE:
You will play a key role across Order to Cash activities, with responsibility for cash application, customer master data, and manual adjustments, ensuring accuracy, compliance, and timeliness. Beyond day-to-day operations, you will act as a subject matter expert for master data processes and support system enhancements and automation initiatives across the function.
Key responsibilities
* Own cash application, customer master data maintenance, and transaction adjustments
* Act as SME for master data governance processes, supporting customer creation and amendments
* Drive OTC-related projects including automation, system enhancements, and process improvements
* Represent OTC in IT discussions and support timely resolution of system-related issues
* Coordinate testing and deployment of new SAP and system functionalities
* Support multiple legal entities across the region, ensuring compliance with SOX, SPA agreements, and internal policies
* Monitor KPIs, identify inefficiencies, and use data to drive continuous improvement
* Support audits through accurate documentation and timely responses
* Partner closely with the OTC Manager on operational and strategic initiatives
What we're looking for
* Strong experience in Accounts Receivable or Order to Cash, ideally within a Shared Services environment
* Degree-qualified in Finance, Business, or similar
* Strong attention to detail with a clear focus on accuracy and controls
* Confident communicator who enjoys working cross-functionally
* A proactive problem-solver with a practical, solutions-focused mindset
* Comfortable working in a fast-paced, international, and evolving environment
* Experience with ERP systems such as SAP or Oracle
* Exposure to analytical, automation, or process mining tools is a strong advantage