Job Title: Wood Flooring Specialist
This is an exceptional opportunity for a retail sales professional with a genuine passion for consultative selling, customer-centric service, and a proven track record of achieving sales targets.
As a Customer Experience Consultant, you will play a key role in delivering outstanding customer experiences through personal consultations, inspiring, guiding, and supporting customers to bring their flooring vision to life.
Key Responsibilities:
* Collaborate with the sales team to achieve individual and team sales targets.
* Maintain an exceptional showroom appearance and assist with product displays.
* Actively listen to customer needs to deliver tailored flooring solutions.
* Prepare accurate, competitive quotations within customer budgets and company guidelines.
* Respond promptly and professionally to customer inquiries in person and by phone.
* Promote the full range of flooring products, including upselling and cross-selling opportunities.
* Follow up on quotations to convert leads into sales and build long-term customer relationships.
* Coordinate with suppliers and logistics teams to ensure timely and accurate order delivery.
Requirements:
* Demonstrated passion for consultative selling and customer-centric service.
* Proven track record of achieving sales targets.
* Ability to work effectively in a team environment.
* Excellent communication and interpersonal skills.
* Organizational and time management skills.