A leading engineering company is looking for an experienced Technical Support & Training Manager to lead global technical support and training for a specialised HVAC product range, with a focus on data centre applications.
Key Responsibilities:
Lead and manage technical support for global customers, ensuring efficient issue resolution and KPI compliance
Mentor and develop a team of technical engineers
Provide advanced troubleshooting for complex HVAC and refrigeration systems
Coordinate with design, R&D, and field teams to resolve critical technical issues
Develop and deliver technical training programs for internal teams, partners, and customers (classroom, digital, and hands‑on)
Create and maintain high-quality technical documentation, manuals, and troubleshooting guides
Support commissioning, performance validation, and warranty investigations
Analyse service trends to drive continuous improvement and feedback into product development
Manage training facilities, demo equipment, and practical simulations
Promote a culture of teamwork, accountability, and high‑quality customer service
Experience & Requirements:
8–12 years’ experience in HVAC, refrigeration, or complex mechanical systems
Proven experience in troubleshooting, commissioning, or field service environments
Previous experience leading teams, mentoring, or delivering training
Strong communication skills to engage technical and non‑technical stakeholders
Experience in technical documentation and training development is a plus
What’s on Offer:
Lead a critical global function in a high‑tech engineering environment
Exposure to advanced data centre cooling solutions
Opportunities for career progression within an innovative, collaborative organisation
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