**Transform Your Career with Amazon Web Services (AWS)**
We are seeking highly motivated Database Engineers who share our passion for technology and want to work with the fastest growing Cloud Platform in the world. As a member of the AWS Support team, you will be at the forefront of Cloud technologies, surrounded by people who believe that world-class support is critical to customer success.
About the Role
As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. You will have the opportunity to help individuals and businesses take their computing infrastructures and applications into the Cloud.
* Learn and use ground-breaking technologies.
* Apply advanced troubleshooting techniques to provide tailored solutions for our customers.
* Coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives.
About the Team
AWS values diverse experiences. We promote advancement opportunities across the organization to help you meet your career goals. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
BASIC QUALIFICATIONS
- Bachelor's degree AND 2 years relevant industry experience OR (if no degree) 3 years minimum relevant industry experience
- Experience with Database performance tuning, troubleshooting and setting up monitoring / alarming for production Database environments for Oracle/ PostgreSQL
- A good understanding of distributed computing environments, and experience with Linux/Windows system administration fundamentals, troubleshooting monitoring and analysis
- Good understanding of DNS, TCP/IP protocols and troubleshooting related issues
- Excellent verbal and written communication skills, with customer service experience / a strong customer focus
PREFERRED QUALIFICATIONS
- Experience managing full application stacks from the OS up through custom applications OR relevant AWS services (EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR) OR query analysers, query tuning, slow query optimization OR NoSQL technologies like Redis, MongoDB, Cassandra, Riak
- Exposure to Virtualization (VMware, Xen, Hypervisor) and/or security concepts and best practices
- Understanding of IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Networks