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* Collaborate effectively within cross-functional teams and build strong relationships across departments, external suppliers, and regulatory agencies.
* Coordinate complaint handling, analysis, and investigation activities for a wide range of Medtronic products, including the receipt and documentation of incoming complaint devices.
* Perform laboratory duties including non-routine analyses and test procedure development as part of root cause investigations.
* Lead and coordinate cross-functional activities in the investigation of customer complaints to determine root causes.
* Maintain an understanding of manufacturing processes and final products, with familiarity in product usage terminology and common failure modes.
* Conduct laboratory support functions including performing and coordinating equipment maintenance, calibration, and alignment checks.
* Communicate key quality issues and escalate critical information to CQXM management and extended post-market quality teams.
* Participate in and contribute to continuous improvement activities, supporting the implementation of cell operating systems and cost-reduction initiatives.
* Ensure that corrective actions meet reliability standards and documentation complies with relevant regulations.
* Support new product launches, ensuring CQXM quality requirements are integrated into the product development process.
* Maintain compliance with all applicable procedures and regulatory requirements; support both internal and external audits.
* Train and mentor new analysts, providing support and guidance during onboarding.
Requirements:
* Bachelor’s degree (Level 8 NFQ) in a relevant technical discipline such as Engineering or Science.
* Experience in the medical device or a related regulated industry is desirable.
* Prior experience in a laboratory environment is an advantage but not essential.
* Strong interpersonal, communication, and organizational skills.
* Practical knowledge of statistical analysis, problem-solving methods, and quality improvement tools is preferable.
* Proficiency in technical writing and documentation.
* Ability to multitask, take initiative, and manage time effectively.
* Demonstrated respect, collaboration, and ability to build and maintain positive working relationships.
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