We are Dean Group. Dive into our company culture, where genuine individuals are celebrated and fun is integral. We specialise in design led, premium hotels, with a focus on art, culture and people. Always leading from the front, we grow careers internally, seeking the best and brightest. Driven by our ethos, our team collaborates with enthusiasm, pushing boundaries for both colleagues and customers.
We are currently seeking an experienced Night Managerto join the team in Glasson Lakehouse. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you
Key Areas
* Overnight Hotel Operations
* Guest Services & Experience
* Team Supervision & Support
* Safety & Security Management
* Financial & Night Audit Oversight
* Handover & Communication
Job Purpose
The Night Manager is responsible for overseeing the hotel's operations overnight, ensuring a safe, smooth, and efficient guest experience while maintaining service excellence. Acting as the senior manager on duty during night hours, this role involves supervising staff, handling guest relations, managing financial procedures, and ensuring compliance with safety and security standards. The Night Manager ensures seamless communication and handover to the Front Office Manager and day teams.
Role Responsibilities
Overnight Hotel Operations
* Oversee all hotel operations during the night shift, acting as the main point of contact for staff and guests.
* Ensure smooth running of front office, housekeeping, and F&B operations overnight.
* Monitor hotel systems, including reservations, occupancy levels, and room availability.
Guest Services & Experience
* Greet and assist guests with late check-ins, early check-outs, and special requests.
* Resolve guest complaints or issues promptly and professionally.
* Ensure VIP and special-arrival procedures are carried out overnight.
Team Supervision & Support
* Supervise front office and night team staff, ensuring service standards are upheld.
* Provide guidance and support to night staff, addressing any performance or service issues.
* Oversee handover procedures between evening and night teams.
Safety & Security Management
* Conduct regular property walks to monitor safety, security, and cleanliness.
* Ensure doors, entrances, and guest areas are secure overnight.
* Respond to emergencies such as fire alarms, medical incidents, or security concerns, following hotel protocols.
Financial & Night Audit Oversight
* Support the Night Auditor in balancing guest accounts, processing payments, and reconciling revenue.
* Ensure all cash handling, credit card transactions, and end-of-day reporting are accurate.
* Address discrepancies and escalate as needed to the Front Office Manager or Finance team.
Handover & Communication
* Provide a detailed handover to the morning management team, including guest issues, incidents, and overnight reports.
* Communicate effectively with the Front Office Manager to ensure continuity in service and operations.
* Prepare and distribute relevant operational and incident reports.
Preferred Experience & Skills
* 3 - 4 years' experience in hotel front office operations, with at least 1 year in a supervisory or managerial role.
* Strong leadership and decision-making abilities, especially in high-pressure or emergency situations.
* Excellent communication and guest service skills, with the ability to manage conflict effectively.
* Solid knowledge of hotel systems (Opera or similar PMS) and night audit procedures.
* Strong organisational skills with attention to detail and accuracy.
* Flexible, proactive, and capable of working independently during overnight hours
Benefits:
* Global discounted staff room rates across the group
* 50% off Food and 25% Beverage across the group
* Accrued Annual Leave with Service
* Friends and Family discount
* Gym Membership Discounts*
* Continual training and development
* Career progression within the Group
* Gratuities *
* Meals on shift
* Bike to work scheme
* Taxsaver for travel
* Refer a friend scheme
* Wellness at work events and access to wellness platform
* Employment Assistance Programme
* Group discounts for cinema tickets, shopping deals etc
* Team appreciation days
* Service recognition
* Regular fun-filled activities and gatherings for all teams across the group
* Applicable to certain positions
Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group.
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