Counter Manager - Brown Thomas Cork (37.5 hours - 12 month FTC)
Join to apply for the Counter Manager - Brown Thomas Cork (37.5 hours - 12 month FTC) role at Rituals UK & Ireland (B Corp).
This role is a 12 month fixed term contract.
Overview
Step into a role at Rituals where your hands-on approach and passion for people make a real difference in our shop's success and team spirit. Can you deliver exceptional customer experiences, inspire team members, and lead the way to top-line sales?
Responsibilities
* Create an unforgettable customer experience and help your team reach their full potential.
* Work closely with the Account Manager to implement local business strategy and continuously reach performance targets.
* Lead by example and coach your team to deliver an excellent customer experience.
* Define daily objectives and actions to drive KPIs; develop monthly plans based on productivity targets.
* Build brand awareness, manage inventory and day-to-day operations, and drive employee wellbeing and engagement with regular 1-to-1 conversations and genuine team connections by celebrating success.
Qualifications
* Prior relevant experience as a Counter Manager or equivalent within retail or hospitality.
* Proven track record of exceeding KPIs such as conversion, ATV, UPT and mystery shop results.
* People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
* Experience in sharing knowledge to drive behavioral change and develop others.
* Decision making and problem-solving skills.
Benefits
* Training and development opportunities
* Competitive bonus scheme
* Rituals employee discount
* Cycle to work scheme
* Numerous wellbeing initiatives and EAP
* Company & Team Events
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