Front Office Assistant
Location: Sligo, County Sligo, Ireland
Employment Type: Part-time
Seniority Level: Entry level
Job Function: Other
Industries: Hospitality
Main Duties
* Arrive promptly on duty as scheduled in a full, clean, and presentable uniform at all times in accordance with company grooming policy.
* Maintain the highest level of personal and work cleanliness and hygiene.
* Adhere to the company's Code of Conduct.
* Comply with company regulations regarding fire, health and safety, hygiene, customer care, and security.
* Read, understand, and carry out responsibilities as defined in the Health and Safety Statement and Staff Handbook.
* Check and ensure the correctness of all reception floats.
* Ensure work areas are kept clean, safe and tidy at all times.
* Receive and register guests on arrival, using their names at all times and adhering to laid down procedures (e.g., brand standards).
* Ensure all documentation relating to the registration and checkout of guests is as per standard procedures.
* Be thoroughly familiar with all company selling procedures and promotions.
* Be aware of hotel room availability and rates at all times.
* Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.
* Offer and cater for any additional requirements for guests as much as is reasonably possible (e.g., dinner reservations, porter, information services).
* Ensure that all charges are posted correctly onto room bills.
* Maintain and monitor management accounts.
* Be aware of all hotel facilities and amenities (e.g., car parking, directions).
* Communicate with colleagues and guests professionally.
* Provide the highest level of customer service consistently.
* Provide relevant reports to departments as required.
* Take reservations and respond to guests in a timely and professional manner.
* Answer the switchboard in a warm and welcoming manner and transfer calls to correct extensions in the absence of the switchboard operator.
* Administer all reservations, cancellations, and no‑shows in line with company policy.
* Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
* Conduct regular security checks throughout the day and report any issues to management.
* Report any maintenance issues immediately to management.
* Correctly take messages for guests/staff, noting date, time, message, from, to and initials.
* Ensure that relevant people receive any messages immediately.
* Handle guest requests and queries politely and attentively and log any problems to the Duty Manager.
* Balance telephone, lounge, restaurant, bars and reception cash at the end of each shift.
* Allocate rooms sensibly to customers after viewing all relevant guest requests.
* Check all telephone charges from meeting rooms and ensure they are posted to correct folios.
* Handle safe deposits for guests.
* Maximise in‑house selling whenever possible and maintain an awareness of all sales opportunities.
* Handle foreign exchange for customers.
* Ensure that all monies are kept secure at all times.
* Attend training and communication meetings for which advance notice will normally be given.
* Complete duties as per checklist.
* Handle all cash in accordance with cash handling procedures.
* Carry out any reasonable duty requested by a manager, senior staff member, or request of a guest.
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