We are looking for a
General Manager
for
Radisson Blu Hotel & Spa, Cork
Specific Duties
Operations
Responsible for the day-to-day operation of the business and for ensuring the hotel delivers an excellent quality four-star product & service standard.
Proactively ensure the hotel maintains the highest brand standard compliance and service delivery (both Radisson agreed standards and iNua Group standards)
Own and develop a specific action plan to constantly increase quality.
Effective communication with management including chairing weekly head of department meetings & monthly sales meetings.
Conduct weekly one on one strategy meetings with the senior management team, chair the weekly operations meeting, the monthly HOD meeting and the quarterly employee presentation meeting.
Interacting with guests and obtain guest feedback directly and managing online reviews.
Working with the Head Chef and Deputy General Manager on developing the food & beverage product & service standards.
Ensuring accommodation standards are maintained to a four-star standard.
Ensuring that weddings, banqueting & events are delivered to a four-star standard.
Continuous development of this product to ensure the hotel maintains & grows its market share.
That the property is maintained to a high standard and the routine maintenance programme is being implemented.
Ability to delegate work and strong organisation system is key to this role.
That I.T. systems are functioning as required for the business.
Driving Green initiatives and assisting the Green Champion in their role to achieve and maintain gold accreditation for the property.
Sales & Marketing
Oversee implementation of sales & marketing strategy for each market segment.
Chair monthly sales meetings for each area of the business.
Ensure room yield is being maximised on a day-to-day basis.
That the F&B departments are being promoted strongly both in house and in the local market.
Growing the wedding business for the hotel.
Developing the conference & events market for the hotel.
Meet clients as required and represent the hotel at business events & on out bound sales both domestically & internationally as required.
A hands-on approach to sales & marketing is required in this role.
Financial
Compile the annual business plan & budget in conjunction with the financial controller and sales manager for presentation to the Cliste Group team.
Compile weekly, monthly, and 3-month forecasts with the financial controller and sales manager and ensure weekly forecasts are updated, entered into Alkimii and shared with HOD's in advance of the roster deadlines.
That KPI's are used as a key measure for property performance, and these are benchmarked against the group results.
KPI targets should be set for all managers and monitored and measured monthly.
Ensure the Alkimii system is being used properly and effectively by all HOD's and that the weekly forecasts are in place in time in line with group guidelines.
Briefing all managers on the weekly financial results and areas for improvement.
Ensure payroll is kept within budget and that expenses are kept within budget.
Review department efficiencies for any department where payroll is not in line with requirements.
Implement the capital programme via obtain quotes, overseeing the implementation and ensuring we keep within budget.
Ensure external stock takes on food and beverage items are being carried out monthly in line with group requirements and that internal monthly stocktaking is in place on all other key stock lines.
Investigate immediately any discrepancies and implement policies and procedures to ensure good stock control and security is in place across the operation.
Oversee procurement and ensure this is in line with group policy and that supplier pricing is in line with group agreements.
Ensure that regular competitor analysis is carried out for F&B and rooms pricing.
That supplier pricing is reviewed for food every quarter and for beverage & all other areas twice per year.
Go through the house accounts, debtors, and creditors listings with the financial controller on a weekly basis addressing any issues and reporting to Cliste Group team if required.
Going through the discount & cash discrepancy reports weekly and address any issues with heads of department as appropriate.
Appoint a manager responsible for reducing energy & waste costs and ensure they hold quarterly meetings and implement actions from the meetings.
Human Resources & Training
Live and communicate the overall vision, beliefs, and strategies of the Radisson Hotel Group to hotel colleagues.
Work with the HR Manager / Regional HR Manager to ensure all statutory training is carried out such as manual handling, fire training, food handling, allergen training, chemical training, HACCP, responsible serving of alcohol, first aid etc.
Ensure operations training is carried out thoroughly with new colleagues in each department and that refresher training is taking place regularly.
Develop head of department, duty managers & supervisors through training.
Identify training needs & skill gaps and plan training as appropriate.
Develop succession planning for departments in conjunction with the Group HR team.
That the Cliste Leadership program, the trainee management development program and the culinary academy is constantly focused on and that key property colleagues are enrolled on these programs and supported for success by the senior management team.
Ensure a strong, focused management team is in place and effectively led and motivated to always deliver the highest standards of performance.
Promote a positive culture in the property in line with the Cliste Hospitality vision, mission and values and company guidelines.
Ensure that there is effective communication between management and colleagues via department meetings at least every two months, quarterly colleague representative committee meetings, updates & engagement activities shared on the iNUA Social App to colleagues, etc.
That colleague recognition rewards happen on a continuous basis such as Colleague of the Month and colleagues socials at least 3 times per year.
That the Dignity & Respect at work policy is always upheld and that any breaches of the policy are addressed as a matter of urgency.
Assisting the HR manager to ensure all HR policies are implemented in the operation – e.g., uniform & grooming, service charter, hygiene, rest breaks, clocking procedures, absence, IT use, winter short time working, management of any under 18's etc.
That the HR Manager is working with heads of department to recruit for the business needs.
That interviews are being carried out professionally & references are being checked by the HR department.
Recruitment of all operations management & supervisor positions.
That all colleagues receive annual appraisals.
Carrying out appraisals with heads of department annually and completing mid-year check ins every 6 months or more often if required.
Giving each head of department goals & targets for the next period at their appraisal.
That colleagues meals are served and are of a good quality for breakfast, lunch & dinner, and that the colleagues facilities are always maintained and cleaned to the highest standards.
Keeping the team happy & motivated and delivering friendly, excellent service to our guests.
Ensuring active use of the communication App and encouraging it's use by all managers and colleagues.
Health & Safety
Ensuring the hotel is compliant with all health & safety and fire regulations.
Ensuring the property is always prepared for annual fire inspections and licensing requirements, Food Safety inspections, Health & Safety audits and appoint a manager responsible for chairing health & safety meetings every month.
Ensuring the kitchen and food & beverage departments are compliant with all HACCP regulations and that any issues highlighted by the EHO are addressed.
Ensure that water system risk assessment is in place, actions and requirement are fully implemented and that the water systems are flushed and tested frequently in line with group guidelines.
That risk assessments are carried out on colleagues who are pregnant or who may have acquired a health condition or disability.
That accident/incident reports are filled out correctly and reported to the insurance company as appropriate.
That annual maintenance contracts are managed in line with Cliste Hospitality Group tendering.
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