We are seeking a highly skilled ICT Manager to lead the strategic and operational development of our ICT infrastructure.
Key Responsibilities:
* Strategic Leadership
o Create and implement an effective ICT strategy aligned with business objectives.
o Conduct thorough IT needs assessments and business process reviews to optimize ICT investment.
o Oversee the transition to cloud-based infrastructure and modern collaboration tools.
* Risk & Compliance
o Conduct thorough risk and business impact assessments.
o Develop and implement risk mitigation strategies.
o Ensure compliance with industry standards and regulations.
o Maintain and update the corporate risk register.
* Operational Oversight
o Oversee external IT support contractors, ensuring service level agreements and performance standards are met.
o Manage local infrastructure including servers, firewalls, and networking equipment.
o Implement multi-factor authentication across Google Workspace and Microsoft 365 environments.
o Establish and maintain an IT asset register.
* Performance & Reporting
o Define IT performance metrics and establish structured reporting to senior management and stakeholders.
o Monitor security posture, incident management, infrastructure status, and disaster recovery readiness.
* Project Management
o Lead multiple concurrent projects including server upgrades, broadband and Wi-Fi implementation, PCI compliance audits, document retention and file clean-up, replacement of legacy applications, transition from Google Workspace to Microsoft 365, cloud migration of file sharing and Active Directory functions.
Short-Term Objectives (2025):
* Complete IT needs assessment and business process mapping.
* Develop an ICT framework aligned with industry standards and regulations.
* Implement multi-factor authentication and clean up legacy files.
* Relocate IT equipment to a central location and secure power source.
* Establish an IT asset register and network diagram.
* Begin PC lifecycle replacement and Windows 11 upgrade.
* Conduct PCI compliance audit and document procedures.
* Initiate business continuity/disaster recovery planning.
* Prepare for server upgrade and broadband coordination.
* Review and update IT policies and procedures.
* Close out 2024 IT audit items.
Medium-Term Objectives (2026):
* Onboard a new IT support model.
* Finalize server upgrade.
* Implement broadband and Wi-Fi across key locations.
* Plan for a purpose-built server/comms room.
* Transition email and collaboration tools to Microsoft 365.
* Begin cloud migration of infrastructure.
* Explore AI tools to enhance business processes.
Long-Term Objectives (2027):
* Plan migration of finance and horse management systems to cloud.
* Upgrade network cabling and consolidate infrastructure.
* Complete full cloud migration of file sharing and Active Directory.
Technical Environment:
Email & Collaboration: Google Workspace, Microsoft 365
Security: SOFAS spam filter & antivirus, MFA, Cisco firewalls
Infrastructure: Local Active Directory, Windows 10/11, 2 physical servers
Telephony: Webex via 3 ICT Networking: DNS management, Cloudflare
Support Model: Subcontracted IT support (transitioning)
Applications: Tourism Journal (legacy), Exchequer (Finance)
Essential Skills & Experience:
Proven experience in ICT strategy development and implementation.
Strong technical background in infrastructure, cloud migration, and cybersecurity.
Experience managing external IT vendors and service contracts.
Familiarity with industry standards and regulations.
Excellent project management and stakeholder engagement skills.
Strong reporting and analytical capabilities.
Desirable:
Experience in public sector or regulated environments.
Knowledge of AI tools and their application in business process improvement.