Key Responsibilities
1. Operational Leadership
2. Direct daily operations across front office, housekeeping, F&B, maintenance, and guest services.
3. Ensure brand standards, service quality, and operational procedures are consistently met
4. Maintain a safe, compliant environment aligned with health, safety, and licensing regulations
5. Financial & Commercial Management
6. Develop and manage annual budgets, forecasts, and financial plans
7. Drive revenue growth through pricing strategy, upselling, and market positioning
8. Monitor KPIs, occupancy, and guest satisfaction
9. Control costs through efficient procurement, labour planning, and inventory management
10. Guest Experience & Service Excellence
11. Champion a guest‑centric culture across all departments
12. Resolve escalated guest issues and ensure service recovery processes are effective
13. Monitor guest feedback channels and implement continuous improvement initiatives
14. People Leadership & HR
15. Recruit, train, and develop department heads and staff
16. Foster a positive, inclusive, high‑performance culture
17. Conduct performance reviews and manage employee relations
18. Ensure compliance with employment law and company HR policies
19. Sales, Marketing & Community Engagement
20. Collaborate with sales and marketing teams to drive occupancy and event business
21. Represent the hotel at industry events, tourism boards, and local partnerships
22. Maintain strong relationships with corporate clients, travel partners, and suppliers
23. Strategic Planning
24. Identify opportunities for operational improvement and innovation
25. Lead capital projects, refurbishments, and long‑term property planning
26. Analyse market trends and competitor activity to inform strategy
Required Skills & Competencies
* Strong leadership and people‑management capability
* Excellent communication and interpersonal skills
* Commercial acumen with strong financial literacy
* Problem‑solving mindset and ability to make sound decisions under pressure
* High emotional intelligence and guest‑service orientation
* Ability to manage multiple priorities in a fast‑paced environment
Qualifications & Experience
* Degree in hospitality management, business, or related field (preferred)
* 5–10+ years of progressive hotel management experience
* Proven track record in full‑service or boutique hotel operations
* Experience with PMS, RMS, and financial reporting systems
Personal Attributes
* Professional, polished, and confident presence
* Resilient, adaptable, and calm under pressure
* Strategic thinker with hands‑on operational capability
* Passion for hospitality and service excellence
Job Type: Full-time
Pay: €65,000.00-€90,000.00 per year
Benefits:
* Bike to work scheme
* Company pension
* Employee discount
* On-site parking
* Sick pay
Work Location: In person