Your Company A long-established and highly respected managed IT service provider, this company operates across the UK and Ireland, delivering innovative and reliable solutions to a diverse client base. With a strong track record of growth and a reputation for excellence, the company continues to expand its footprint in the industry. Recognised as a finalist in two categories at the Belfast Telegraph IT Awards, it is clear that this organisation is making waves in the tech sector. The company fosters a culture of continuous learning, professional development, and shared success, making it an exciting place to build a career. Your RoleAs a Senior Engineer, the successful candidate will play a key role within a high-performing technical team. This position involves providing expert-level support, resolving complex technical issues, and mentoring junior team members. The role requires a proactive and solutions-focused individual who can take ownership of high-level incidents and drive them to resolution efficiently. The Senior Engineer will also contribute to service improvement initiatives and help shape the future of the company's technical operations. Key Responsibilities: Delivering 2nd and 3rd line remote support to clients Acting as an escalation point for complex technical issues Ensuring timely resolution of incidents in line with SLAs Maintaining accurate and up-to-date support documentation Providing guidance and mentorship to 1st and 2nd line engineers Identifying opportunities for process and efficiency improvements What You Need to Succeed Previous experience in a Managed Service Provider (MSP) environment Strong knowledge of Office 365 and associated services (Exchange Online, SharePoint, etc.) Proficiency with Active Directory, DNS, DHCP, and Group Policy Experience with Windows Server technologies, including Remote Desktop Services and Certificate Services Familiarity with security appliances such as SonicWALL, WatchGuard, or FortiGate Hands-on experience with virtualization platforms like Hyper-V and VMware Solid understanding of networking fundamentals (TCP/IP, VPN, DHCP/DNS, Firewalls) Excellent communication skills and a customer-first mindset A passion for technology and a commitment to continuous improvement What You Will Get in Return A highly competitive salary, reflective of experience and expertise Hybrid working model with flexibility between office and remote work Paid overtime and a performance-related bonus scheme Professional development support, including coaching, mentoring, and accreditations Family-friendly policies and a flexible benefits system Generous holiday allowance and workplace pension Free on-site parking A fun, inclusive, and collaborative work environment where your contributions are valued If this is not right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: azure 365 active Directory Benefits: 40000