We are currently recruiting for a receptionist to join our team at The Castleoaks Hotel
Must be flexible to work midweek & weekends as needed (Morning & Evening Shifts)
The Role:As a Hotel Receptionist, you will play a crucial role in creating a welcoming and memorable experience for our guests to The Castleoaks Hotel.
The Person:We are looking for a friendly and professional individual who is passionate about delivering exceptional customer service. The ideal candidate should be a team player, possess excellent communication skills, and have a strong attention to detail.
The Hotel: One of Six properties within the Só Hotel Group, The Castle Oaks Hotel sits on the banks of the River Shannon, just a 5-minute drive from Limerick Castletroy, Limerick Plassey Technology Park, Johnson & Johnson Vision care and Limerick University. It has an award-winning restaurant and free parking. Rooms at the Castle Oaks House Hotel have free Wi-Fi, shower rooms and hairdryers. They also have ironing facilities and a tea/coffee maker. Using local Irish produce, The Acorn Bar serves international cuisine. The Island Bar has countryside views and offer light snacks. Set in 26 acres of grounds, there are countryside walks surrounding the hotel. Limerick County Golf Club is a 5-minute drive away and Limerick city centre is a 10-minute drive from Castle House.
Key Responsibilities include:
* Greeting guests upon arrival and providing a seamless check-in/check-out experience.
* Handling reservations, room assignments, and special requests.
* Answering phone calls, emails, and in-person inquiries, providing accurate information.
* Maintaining a clean and organized front desk area.
* Assisting guests with luggage and coordinating with other hotel departments to meet guest needs.
* Handling billing and payment processes accurately.
* Resolving guest issues and concerns promptly and effectively.
* Keeping up-to-date with hotel services, promotions, and local attractions to provide recommendations to guests
The Ideal Candidate:
* Previous experience in a hotel receptionist or similar role is preferred.
* Excellent verbal and written communication skills in English.
* Proficiency in using hotel management software and basic computer applications.
* Strong problem-solving abilities and the ability to handle challenging situations with grace.
* Must be Flexible to work midweek & weekends as needed .
* A welcoming and professional demeanor.
* Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits
The Só Hotel Group is an awarding company to work for. We are very proud of our team and value their commitment to creating positive experiences for our guests and colleagues alike.
In return, we offer an exciting, vibrant, positive and rewarding working environment. Some benefits employees of Só Hotels enjoy are as follows:
* The provision of ongoing training and development opportunities
* Employee Recognition Awards
* Free car parking
* Career enhancement/progression opportunities
* Group Employee Discount Scheme
* Free Meals on duty
* Complimentary use of The Leisure Club
* Complimentary Coffee
* Bike to work scheme
* Healthcare scheme
* Employee Assistance Program
* Relocation assistance
Job Type: Part-time
Application question(s):
* Can you work full time or part time ?
Location:
* Castleconnell, CO. Limerick (preferred)
Work Location: In person