Transform Your Career as a Technical Support Expert
Job Description:
We are seeking an exceptional Technical Support Engineer to join our team. As a key member of our support organization, you will be responsible for providing top-notch technical assistance to customers and internal stakeholders.
Key Requirements:
* 5+ years of experience in technical support with a proven track record of resolving complex issues.
* Expertise in networking protocols, storage technologies, and NetApp products.
* Strong analytical and problem-solving skills, with the ability to work independently and collaboratively.
* Excellent written and verbal communication skills, with fluency in English.
Technical Expertise:
As a Technical Support Engineer, you will require extensive knowledge of:
* Networking protocols (NFS, CIFS, SAN, iSCSI, TCP/IP, RAID).
* NetApp Storage Systems (ONTAP 9 AFF/ASA/FAS, E-Series) and associated management tools.
* Ancillary technologies like DNS, NIS, and Active Directory.
* Performance troubleshooting and issue resolution across various environments.
Benefits:
As a valued member of our team, you can expect:
* A competitive salary and comprehensive benefits package.
* Opportunities for professional growth and development.
* A collaborative and dynamic work environment.