Job Description
We are seeking a results-driven professional to lead and develop our high-performing operations team. This is an exciting opportunity to shape future operations and drive business growth.
As Operations Manager, you will be responsible for leading, mentoring, and developing the operations team, driving productivity and a customer-first culture.
You will oversee customer service standards, ensuring quick resolution of enquiries and continuous improvement.
Streamlining workflows between sales, warehouse, and production will be key to your success.
Monitoring and improving operational processes, ensuring health, safety, and quality compliance, will also be a crucial aspect of this role.
Additionally, you will manage budgets, track KPIs, and identify cost-saving opportunities.
Key Responsibilities
* Lead, mentor, and develop the operations team, driving productivity and a customer-first culture.
* Oversee customer service standards, ensuring quick resolution of enquiries and continuous improvement.
* Streamline workflows between sales, warehouse, and production.
* Monitor and improve operational processes, ensuring health, safety, and quality compliance.
* Manage budgets, track KPIs, and identify cost-saving opportunities.
Requirements
* 5 years proven experience in operations management with strong leadership and customer service skills.
* Background in industrial supplies or similar sector.
* Skilled in workflow optimisation, team development, and problem-solving.
* ERP and Microsoft Office proficiency, with knowledge of health & safety standards.
For this role, we are looking for a seasoned professional who can drive operational excellence and contribute to our company's continued success.