Job Title:
Department Head
Job Description:
As a senior retail professional, you will lead a team to deliver exceptional customer experience and operational excellence. You will be accountable for ensuring the delivery of high-quality products at competitive prices while maximizing sales and profitability.
Key Responsibilities:
* Deliver business objectives by managing teams, operations, and resources effectively.
* Ensure customer satisfaction through excellent service, quality products, and timely issue resolution.
* Maximize sales through data analysis, market trends, and customer insights.
* Develop and implement strategies to improve operational efficiency, reduce costs, and enhance profit margins.
* Collaborate with senior management to maintain accurate stock levels, optimize product assortment, and drive sales growth.
* Demonstrate leadership by role-modeling excellent customer service, inspiring teams, and promoting a positive work environment.
* Monitor and address variations in the cost base on a regular basis.
Requirements:
* Strong leadership, communication, and problem-solving skills.
* Customer-focused attitude and ability to deliver excellent service.
* Organizational and time management skills with attention to detail.
* Commercial acumen and knowledge of retail operations.
* Experience in leading teams in fast-paced retail environments is desirable.