Service Manager Location: Co. Kerry, Ireland Full-time | Permanent Salary: €60k + Benefits Recruiting on behalf of a leading medical sales and distribution organisation Are you an experienced leader in service delivery, passionate about healthcare innovation, and ready to drive excellence in customer support? We're currently representing a well-established medical device distributor known for its strong brand partnerships and customer-first ethos. This organisation is at the forefront of medical technology distribution and is looking for a Service Manager to lead their dedicated service team. The Role As Service Manager, you will take charge of service operations and team performance to ensure world-class support to a diverse healthcare customer base. You will collaborate with internal technical experts to uphold high service standards, maintain compliance, and cultivate lasting client relationships. Key Responsibilities Lead and manage a high-performing Service Team. Build strong client relationships and provide tailored service solutions. Oversee service delivery performance, ensuring customer satisfaction and operational efficiency. Drive continuous service improvement initiatives within budget and time constraints. Analyse performance data to inform strategic decisions. Manage recruitment, development, and performance of service staff. Collaborate cross-functionally to enhance service strategy. Ensure compliance with internal policies and industry regulations. What We're Looking For A qualification in Business or a related field. Proven experience in leading a services business (preferably in healthcare or technical sectors). Demonstrated leadership ability with strong people management skills. A customer-focused mindset and proactive problem-solving attitude. Commercially astute with excellent communication and negotiation skills. Comfortable working independently and making sound decisions. Strong proficiency in CRM/ERP platforms and Microsoft Office. Why Apply? 25 days annual leave (rising with tenure) Company pension scheme Life cover and Employee Assistance Programme Active sports and social club Annual profit share scheme Continuous learning and professional development support If this sounds like something you would be interested in, please apply today! Skills: People Management Customer Service Service Manager Team Lead