PURPOSE OF THE JOBUnder the general guidelines of the Departmental Supervisor/Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards providing quality service to our guests in accordance with statutory, health and safety requirements.MAIN RESPONSIBILITIESEnsure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.To be fully aware of the hotel facilities, activities, targets and promotions, special activities within the hotelTo deal with customer complaints in a professional and courteous manner in accordance with company procedures.To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.Notice board & Labelling of meeting roomsProvide porterage to and from roomsOrganise and Serve the tea and coffee breaks for syndicate rooms.Deliver messages to guest rooms and syndicate rooms.Provide a friendly welcome to all guestsBe alert and security conscious at all timesLabel all luggage and store as per proceduresAnswering general queries and directing guests when requiredMonitor set down area and keep as clear as possibleSet up and break down of meeting roomsMaintenance of Conference & Banqueting equipment and facilitiesUpkeep and cleaning of the syndicate rooms, ballroom, and conference areas on a daily basis.Ability to use technological equipmentAssisting and moving furniture fittings when required.To assist in achieving Hotel and Departmental goals in relation to mystery audits, customer comment index etc.To assist guests at all times.To ensure all guest queries are handled promptly and efficiently.To ensure initiative in relation to the speedy resolution of guests queries or problems.To report on all guest feedback to a supervisor or manager.To carry out departmental standards in accordance with the SOP Manual.To ensure hotel standards are achieved at all times.To provide support where necessary in other areas of the hotel.Job Type: Part-timePay: €13.50-€15.00 per hourExpected hours: 20 – 40 per weekApplication question(s):Are you available all days during office hours?Experience:Hotel Porter: 1 year (preferred)Language:English (required)Work Location: In person