Customer Service Representative
Location:
Ireland (Hybrid / On-site depending on business needs)
Department:
Customer Support / Client Relations
About the Role
We are looking for a proactive and friendly Customer Service Representative to provide high-quality support to our clients. You will handle customer inquiries, resolve issues in a timely manner, and ensure a positive experience across communication channels.
Key Responsibilities
* Assist customers via email, phone, and chat with professionalism and empathy
* Identify and resolve product or service issues efficiently
* Maintain accurate records of customer interactions
* Collaborate with internal teams to handle escalated concerns
* Provide feedback to improve service quality and customer satisfaction
* Follow company policies and communication standards consistently
Qualifications
* Experience in customer service or client-facing environments preferred
* Strong verbal and written communication skills
* Customer-focused mindset with patience and problem-solving ability
* Ability to multitask, prioritize, and work in a fast-paced setting
* Familiarity with CRM systems and support tools is an advantage
Why Join Us
* Hybrid flexibility based on business needs
* Supportive and team-oriented work environment
* Learning and career development opportunities
* Competitive compensation and performance recognition