Job Purpose Working within a fast-paced environment the job holder will work with the Quality Manager and Assistant Quality Manager providing support to the Quality Assurance department on day-to-day tasks. Working with the Quality Manager and the Assistant QM, the job holder will administrate the Quality system in Q-Pulse and support as appropriate customer quality queries, as well as manage the internal communications to the Management team. Role Responsibilities Creating and updating various reports daily/weekly/monthly Provide data to Business Manager and Sales Respond to customer day to day queries Raising and reporting Internal and External Deviations in Q-Pulse Supporting Customer audits as requested Updating and administrating Procedures in Q-Pulse Working with the Management Team and Customer Services Progress chasing CAPAs, OFIs Investigation of customer queries Decisions on quality in absence of Quality Manager or Assistant Quality Manager Ensure audit actions are completed and uploaded to Q-Pulse Actively attend Continuous Improvement meetings produce presentation and minutes (Including 8D and ERR) Manage the Internal CAPA system, communicate overdue to management team Manage the Internal Calibration system Provide support for Deviation analysis (QC testing/Laboratory as appropriate) Group support for Food-Safety activities (As applicable by site) oWork with EU Food Safety Manager to coordinate process of using new raw materials oSupport with generating DOCs and maintaining updated document files Quality System All functions to be carried out in accordance with Smurfit Westrock Global Quality Management System including Quality Policy, Manual & relevant Standard Operating Procedures and Works Instructions. Work with Quality Manager to ensure that all aspects of the relevant standards are integrated into the Quality system. Knowledge, Skills, Experience Ability to operate Microsoft Excel/Word (Creating graphs/WI/Process Maps) Eye for detail Quality Conscious Communication skills Behaviours Team player Open communication Self-motivated Enthusiastic Methodical Process orientated Work on own initiative Organised and diligent Attention to detail and good level of accuracy Other Requirements Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions. Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others. Benefits: Pension,