The Service Administrator will be responsible for the day to day administration duties of the Service Department ensuring customers’ expectations and requirements are dealt with in a timely manner. Working in a team the Service Administrator will be responsible for providing administration support for the Service and Rental Department.
Key Duties and Responsibilities
Plan, produce and communicate monthly services schedules for Service Engineers.
Compile accurate service reports and issue to customers on a daily basis.
Ensure all customers enquiries, requests and complaints are dealt with immediately.
Process parts and hire quotations, customer orders, product returns and credit notes onto our system in a timely manner.
Facilitate hire and service needs for our customers.
Work with external and internal customers to maximise the service delivery opportunities and the customer’s experience.
Record customer feedback/issues on management system and work with colleagues across departments to ensure maximum customer satisfaction.
Liaise with Service Manager on a daily basis.
Liaise with purchasing, warehouse and logistic functions to ensure an efficient delivery of servicing, repairs and parts.
Provide feedback on recommendations, ideas and improvements that may support ongoing improvements to Service and products.
Perform additional ad hoc tasks as required by the Company.
The duties listed are not exhaustive.
The following skills are essential requirement to the role
The ability to deal with clients in a professional friendly manner.
The ability to work under pressure.
The ability to ensure the work is done in the most efficient way.
Must have strong computer skills along with strong written and verbal communication skills.
Good telephone and communication skills.
Experience
Minimum 2 years’ experience in a similar role but full, comprehensive training and support will be provided.
Proficiency in Microsoft Office applications.
Experience of Sage/CRM systems would be an advantage.
Fluency in both oral and written English language is essential.
Qualifications
Leaving Certificate or equivalent qualification.
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