Payroll Migration Support Agent (Hybrid)
We are looking for 5 Payroll Migration Support Agents to work on a fixed term 6 month project with our client based in Duleek.
T
his would suit somebody available immediately who has strong computer skills, customer service skills and is familiar with the process of payroll.
Key Responsibilities
* Support new customers with migrating their payroll data from their previous system.
* Serve as the primary point of contact for customer enquiries via phone and email.
* Troubleshoot payroll-related issues, research solutions, and provide clear and helpful guidance.
* Deliver walkthroughs and training to help customers efficiently use the payroll software.
* Participate in software testing to ensure high-quality, bug-free releases.
* Stay up to date with payroll industry developments and changes in employment legislation.
* Collaborate with colleagues to resolve customer queries and share best practices.
* Assist the wider support team with calls and emails during quieter periods.
Skills, Knowledge & Expertise
* Excellent phone manner with the ability to build rapport and communicate professionally.
* Customer-focused mindset with a willingness to go the extra mile.
* Recent hands-on payroll experience is highly desirable.
* Strong communication and active listening skills.
* Solid understanding of payroll processes.
* Payroll or accounting qualification is a strong advantage.
* Ability to work well under pressure and adapt to a changing environment.
* Strong IT proficiency and confidence navigating software systems.
* Knowledge of Microsoft Excel is an advantage.
* Positive attitude with a proactive, can-do approach.