Location: Lisbon, Portugal
Contract: Full-time
Start Date: 16 October 2025
We are hiring Operations Customer Experts to support a leading digital banking provider. This role is based in Lisbon and offers a chance to build an international career in financial services while enjoying a dynamic, multicultural environment.
Your Responsibilities
* Handle customer queries via phone, chat, and email with empathy and efficiency
* Provide first-contact resolution wherever possible
* Manage complex cases end-to-end, including disputes, chargebacks, and fraud investigations
* Identify and assist vulnerable customers, escalating where necessary
* Document all interactions accurately in CRM systems
* Share feedback to improve training, processes, and customer experience
Mandatory Requirements
* C1/C2 English
* Minimum 12 months of experience in Customer Service or Banking / Financial Services / Insurance (BFSI) in Ireland
* At least 1 year of professional BFSI experience in Ireland
(Applications not meeting these requirements cannot be considered)
What Were Looking For
* Strong communication and empathy skills
* Confidence in decision-making, especially on complex cases
* Ability to adapt quickly to new tools and processes (Slack, GSuite, CRM)
* Team player with resilience and problem-solving skills
Compensation & Benefits
* Without apartment: 2,012 gross/month + up to 300 performance bonus
* With apartment (utilities & cleaning included): 1,966 gross/month + up to 300 performance bonus
Relocation Package:
* Company-provided apartment (utilities & cleaning included) OR housing allowance
* One-time relocation payment after probation
* Travel expenses to home country once per year
Full legal & administrative support (NIF, social security, housing, etc.)
Other Perks:
* Private health & dental insurance (after contract signature)
* Career development & internal mobility opportunities
* Social, cultural, and sports activities in Lisbon
* Language courses & e-learning
If you meet the mandatory requirements and are available to start on 16 October 2025, apply now and join a growing team in the digital banking sector