TCP Homecare is a healthcare service provider, specialising in direct to patient services which include the dispensing and distribution of pharmaceutical products, homecare nursing services and sharps waste management, facilitating a unique turnkey solution for the delivery of hospital care in the patients home.
Role
The company is currently seeking to employ a customer service administrator. This person is responsible for all elements involved with ensuring a seamless and smooth pathway for patients referred to the TCP Homecare while promoting the highest standard of service at all times.
This is permanent, full time (Monday to Friday) role with on site attendance required.
This position would ideally suit a candidate with previous experience in
logistics administration
or
route planning
, who thrives in a fast-paced environment and demonstrates strong organisational and communication skills.
Key Responsibilities
Handling a high volume of calls both inbound and outbound from both healthcare professionals and patients. Providing help and advice to customers, while ensuring all information gathered is accurate and relevant for the specific service to be delivered to the patient.
To accept and process patient referrals in a sensitive and professional manner, through an in-house bespoke electronic system.
Ability to follow SOPs / Workflows processes and procedures accurately.
Maintaining all records/correspondence/databases/documentation, electronic or other formats, in an accurate and legible manner within agreed policies.
Attention to detail in all aspects of the role is paramount.
To attend all company required meetings, training and other business in a prepared and punctual manner.
Filing, scanning, and other general office administrative tasks
Report customer related concerns as required and complete any investigation as requested by management.
Ability to work in a fast paced environment, under own initiative and make decisions quickly and effectively. Ability to work effectivity as part of team is vital.
Represents self in a professional and ethical manner at all times,
To be courteous, polite and respectful to all customer, clients, healthcare professionals and colleagues ensuring that the highest quality of service is delivered at all times.
Ensure interdepartmental recognition, relationships and teamwork is maintained by communicating relevant information and ensuring a seamless process is in place for all patients / customers.
Responsible for the administration of daily/weekly/monthly documentation for departmental reviews and reports.
Daily scheduling and co-ordination in accordance with the service requirements.
Assist in the development of patient management protocols
Assist in the development of patient IT systems and services
Key Desirables
Strong PC, administration, interpersonal and communication skills
Familiarity or knowledge of medical terminology is an advantage.
Ability to deliver in a fast paced environment
Ability to work under own initiative and make decisions quickly and effectively
Previous experience in transport administration or route planning is desirable, but not essential.
What We Offer In Return
Competitive annual salary
24 days of annual leave per annum
Pension Scheme
Health Insurance
Employee Discount Card
You Can Also Expect
A supportive and friendly working environment
Regular training courses and opportunities to upskill
Promotional opportunities
Refer a Friend scheme
Social events
Skills
Administration Medical Customer Service