**Job Title:** Workshop Controller
Main Purpose:
The role involves ensuring the smooth and timely flow of work through the workshop, leading to customer satisfaction. Ensuring work is completed on time efficiently contributes to achieving departmental service targets.
Key Responsibilities
1. Manage progress of jobs in the workshop advising service advisors and reception of any delays or issues.
2. Prioritise workshop jobs with Service Manager and General Manager meeting customers requirements signing off job cards for appropriate warranty work followed by correct warranty procedure documentation relating to warranty work returnable components up-to-date accessible enforcing adequate support technical team hours materials cost effectiveness dialogues parts required up-sale opportunity liaison Parts Team pre-picking planned jobs authorising documenting consumable internal requisitions maintaining clean tidy standards presentation assisting Aftersales G General Managing optimum staff performance efficiency recruitment assessment training feedback Service Manager General ongoing employment relations readiness attend undergo trainings Manufacturer Weekly technician toolbox meetings communication provision resolution ISO requirement consistency implementation health safety compliance working environment discipline reporting protocols general meetings without unnecessary notifications interactions affecting end-users adherence mandate complete clarity visibility assistance embrace expected benefits direction feedback accountability strengths workplace conduct exceeding expectations relevant qualifications skills suitability personal growth mastering,