Job Ref: AM15396Branch: Hilton Garden Inn Dublin City CentreLocation: Hilton Garden Inn Dublin City Centre, DublinSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 06/05/2026Closing date: 08/06/2026
Does the below sound like you?
Passionate and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team, and can lead from the front
Calm, efficient and the ability to work well under pressure
A passion for delivering exceptional levels of guest service
Ambitious and hard working
Exceptional communication skills and excellent grooming standards
Ability to work morning, afternoon/evening, and weekends
Deliver exceptional customer experiences all the time
Is the Duty Manager role for you? Do you have the skill set and experience to take on this role?
The Role
As Duty Manager, you will work closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby
A Duty Manager is responsible for managing the first impressions of our guests
Engage Guests in conversation and provide general assistance
Manage, record, and resolve promptly all guest complaints
Meet and greet VIP guests and major corporate clients upon arrival
Coordinate the services and special facilities provided to long-stay guests
Understand all credit procedures and ensure they are applied
Stay current with all hotel products, services, policies, and emergency procedures
Monitor guest satisfaction reports and implement actions to improve results
Handle, record and follow through with management issues or emergencies that arise
Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
Rewards and Benefits
£250, up to £1000 cash incentives when referring a friend to join our team - T&C’s apply
Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up
Meals provided whilst on shift
Sales incentives and initiative rewards
Discounted / Free use of leisure facilities – “Hotel specific”
Free car parking – “Hotel specific”
Stays in our hotels at discounted prices or free stays in our hotels as rewards
Opportunities for personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships – T&C’s apply
Annual holidays entitlements inclusive of Bank Holidays
Opportunity to buy additional holiday entitlements
Pension enrolment
About Klarent Hospitality
Klarent Hospitality are recruiting for a Duty Manager. We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, and we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
Location
Located amongst the financial district with the International Financial Services Centre (IFSC) sitting next door, Hilton Garden Inn Dublin City Centre is perfectly placed for any business guests. With only a short 6 minute walk to the convention centre and a brief 7 minute walk up to Connolly Rail station, the business traveller is in a prime location for all their needs.
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