ServiceNow Implementation Specialist
This is a key role within our organization that requires the ability to build and implement ServiceNow platforms, leveraging ITIL best practices.
The successful candidate will be responsible for deploying and maintaining the platform, including biannual updates, developing workflows, conducting testing, delivering user training, and automating tasks, schedules, and reporting.
Key Areas of Responsibility:
* Configure Platform: Define business priorities and create functional/technical specs with supporting documentation for all configured processes.
* Task Ownership: Manage assigned tasks, aligning with standardised processes and improving operations.
* User Training: Develop and deliver end-user training and provide ongoing support post-implementation.
* Stakeholder Management: Keep stakeholders informed and contribute to project planning and documentation.
* Platform Upgrades: Lead platform upgrades, conduct testing, and train team for backups.
* Workflow Enhancement: Continuously review and enhance workflows and manage release schedules.
* Documentation: Maintain issue logs, create documentation, and recommend process enhancements.
* Expertise Sharing: Share expertise through coaching, presentations, and documentation.
* Training and Development: Stay current through training and certifications to enhance ServiceNow experience and stay up to date with platform advancements.
Required Skills and Qualifications:
* At least 2 years of experience in a similar role supporting ServiceNow platform.
* Strong understanding of ServiceNow platforms and functionality (e.g., ITOM, ITBM, HR, CSM).
* Good understanding of core ITSM processes (e.g.: Incident and Problem Management, Configuration Management, and Request Management).
* Strong problem-solving and analytical ability.
* Excellent collaboration and communication skills.
* Skilled in data analysis; knowledge of JavaScript/AngularJS a plus.
* ServiceNow CSA certification is an advantage.
* Strong ITIL foundation, preferably with V4 or V3 certifications.
Benefits:
* Competitive salary range.
* Bonus scheme, Good pension matching, Annual Leaves.
* Clear progression path and supportive working environment.