Harris Group is one of Ireland's longest-established commercial automotive importers and distributors, recognized for representing leading brands including Hino, Isuzu, MAXUS, Higer, AOS, and Sinotruk. With a strong heritage rooted in innovation, integrity, and outstanding customer service, our mission is to lead the future of clean, sustainable, and efficient commercial transport solutions.
Position Overview
As a Parts Advisor within our Parts Distribution warehouse located in Dublin, you'll be the frontline expert supplying parts to both internal stakeholders and external customers. Your role will be critical in ensuring accurate part identification, stock control, and exceptional service, contributing directly to customer satisfaction and operational efficiency.
Key Responsibilities
* Serve as a knowledgeable point of contact for parts inquiries—via telephone and counter—supporting both end customers and internal service teams (e.g., technicians, service staff).
* Accurately receive, process, and invoice parts orders, ensuring completeness, stock accuracy, and timely dispatch.
* Assist in maintaining parts inventory—conducting stock checks, managing reordering, and tracking movements.
* Advise customers on alternative or upgraded parts when necessary, identifying upselling opportunities to increase ticket value.
* Liaise closely with service technicians and workshop staff to recommend suitable parts and ensure effective support for ongoing jobs.
* Handle customer concerns or complaints professionally, escalating unresolved issues to management as needed.
* Maintain up-to-date familiarity with manufacturer catalogues, parts systems, and supply chain processes.
Required Skills & Expertise
* Demonstrable experience in parts advisory, parts handling, or a related role—preferably in an automotive, commercial vehicle, or plant environment.
* Strong organizational and administrative skills, with meticulous attention to detail.
* Excellent communication skills—professional phone and face-to-face manner, with the ability to listen, advise, and build rapport.
* IT proficient, comfortable learning and using parts systems, DMS, inventory tools, and MS Office.
* Ability to multitask effectively in a busy environment, remaining calm under pressure and managing deadlines.
* Team player mindset, adaptable, proactive, and eager to deliver superior customer service.
Desirable Qualifications
* Familiarity with Harris Group's represented brands (e.g., Hino, Isuzu, MAXUS, Higer).
* Understanding of commercial vehicle parts nomenclature and assembly.
* Knowledge of health & safety practices within a warehouse or workshop context.
What We Offer
* A full-time, permanent position based in Dublin, with competitive salary and benefits in line with industry standards.
* Opportunity to engage with top-tier global automotive brands and play a pivotal role in our award-winning Parts Distribution Centre.
* A supportive environment emphasizing training, growth, and a culture rooted in strong values.
* A collaborative team focused on delivering excellence in customer service and sustainable transport solutions.
Job Type: Full-time
Application question(s):
* Are you currently resident in Ireland and eligible to work in Ireland?
Work Location: In person