Job Title: IT Infrastructure Specialist
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We are seeking an IT Infrastructure Specialist to join our team. This is a temporary position with the possibility of extension.
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* Provide level 2 remote or on-site technical support for clients in our geographical region.
* Prioritise, manage and respond to Service Desk calls in a timely manner.
* Troubleshoot and resolve hardware faults, and refer complex issues to third-party vendors.
* Administer Active Directory, Windows accounts and email branding sites.
* Manage generic NCHD accounts and profiles, and activate network points.
* Liaise with electrical contractors and HSE voice/networks staff to resolve broadband site support issues.
* Troubleshoot system problems, diagnose and solve software faults using Citrix.
* Install and configure computer hardware, peripherals, operating systems and applications.
* Support the roll-out of new national and local systems through Service Introduction.
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Required Skills and Qualifications:
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* Minimum 1 year's experience working in an IT Support environment.
* Excellent working knowledge of Microsoft Office suite and report writing.
* Good problem-solving, analytical and decision-making skills.
* Demonstrated evidence of producing quality deliverables.
* Understanding of Irish Healthcare system.
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Benefits:
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30 days annual leave plus bank holidays.
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This position may be subject to Garda Vetting and Foreign Police Clearance.