Join to apply for the Customer Experience Advisor role at PrepayPower
Join to apply for the Customer Experience Advisor role at PrepayPower
Description
With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Department: CX
Employment Type: Full Time
Location: Dublin 18
Compensation: €32,000 / year
Description
With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.
Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.
Key Responsibilities
* Manage 50-70 incoming telephone calls per day.
* Identify and assess customers’ needs to resolve their issues.
* Build relationships and trust with customers through open and interactive communication.
* Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
* Meet personal/customer experience team SLA targets.
* Keep records of customer interactions, process customer accounts, and file documents
* Follow communication procedures, guidelines, and policies.
* Go the extra mile to engage customers.
* Experience resolving Customer requests on the first contact.
Skills, Knowledge And Expertise
* Customer Support/Service experience preferred.
* Customer orientation and ability to adapt/respond to different types of situations.
* Excellent communication and presentation skills
* Ability to multi-task, prioritise, and manage time effectively.
* A desire to provide Best in Class customer experience.
* Ability to provide strong phone contact handling skills and active listening.
* Familiarity with CRM systems and practices is desirable
* Excel experience preferred.
* Experience in the energy industry is an advantage.
About This Role:
* €27,000 basic salary with a €5,000 bonus structure.
* After 6 months of probation salary increases to €28,250 basic salary
* This role will require working shifts, including weekends and bank holidays.
* The first month's bonus is guaranteed.
* Based full-time in our Sandyford Office - Dublin 18
Benefits
* Competitive salary & bonus structure
* Pension Contribution Scheme after twelve months of service
* PrepayPower Health Insurance Group Scheme with Laya Healthcare
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* 21 days annual leave, increasing with service.
* PrepayPower Staff Tariff
* Modern offices with excellent facilities in Sandyford
* Established CSR, Wellness and Social Committees, and great social events.
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Utilities
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