At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Service Operations Manager
In this role, you will have the opportunity to lead, plan and schedule Field Service Engineers for all service projects. Collaborate with the Operations Manager and Project Managers to continuously deliver a high standard of customer excellence. You will also showcase your expertise by monitoring, reporting, and managing cost savings.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
What's in it for you?
We want you to bring your full self to work—your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
Your Role And Responsibilities
In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.
* Work model: hybrid/remote
* Review all service activities and skillset that are required for the project and ensure that the Field Service Engineers have the appropriate training, safety certification, travel documents to complete the scope of work in a safe manner.
* Collaborate with Project Managers to schedule project support where FSE's are utilized.
* Lead and deliver responsive support co-ordination to exceed customer expectations.
* Analyze gaps with service delivery, contract execution, and customer focus.
* Supports Operations Team in improving tools and processes
Qualifications For The Role
* 5+ years experience within a similar role within the electrical industry
* Knowledge in Microsoft Package, SAP
* Mindset to innovate, take ownership, drive improvement
Benefits
ABB offers a full range of benefits to help you thrive at work and beyond.
* Competitive Salary
* Private Medical Allowance for Yourself and Family
* Competitive Contributory Pension Scheme
* Employee Share Acquisition Plan
* Open Job Market (Internal Mobility Opportunities, Mentorships & Access To Projects Globally)
* Employee Assistance Programme
* Generous Employee Referral Scheme
* 24 Days Annual Leave Plus Bank Holidays
More About Us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. #RunWhatRunstheWorld.
We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.