Location:
On site / Lucan, Co.
Dublin, Ireland
job type:
Permanent / Full-time
Sector and subsector:
Medical & Healthcare | Management / Senior Appointments
Salary:
Negotiable Salary
The Chief Operations Officer (COO) is a pivotal executive leadership role responsible for overseeing and implementing the daily operations performance and medium-term strategy of the Hermitage Clinic.
This includes but not limited to overall management and optimisation of the hospital's clinical, therapeutic, administration and hospital services departments such as Radiology, Pharmacy, Radiotherapy, Physiotherapy, Laboratory services, Vascular, Respiratory, Administration, Admissions Consultant Support and Bed Management, ensuring seamless patient flow and optimal capacity utilisation.
The role requires strong communication skills to coordinate the total day to day functioning of the facility whilst ensuring all service leads perform in their individual areas to support the smooth functioning of the whole organisation.
The COO also leads the onboarding of new consultants and the development and implementation of new clinical services.
The ideal candidate will possess strong operational skills, a drive for efficiency and process improvement, and commercial acumen.
These qualities are essential for balancing clinical excellence with operational and financial efficiency, making the COO a key player in achieving the hospital's strategic goals.
Key Responsibilities
Operational Leadership
o Oversee the daily operations of relevant departments, ensuring the delivery of high-quality and efficient services.
o Ensure that hospital operations run smoothly and efficiently, meeting performance targets and quality standards.
o Develop, implement, and enforce policies, procedures, and standards across clinical services to enhance operational effectiveness.
o Collaborate with department heads and clinical leaders to integrate services, streamline workflows, and improve patient care.
o Identify opportunities for process improvements and operational efficiencies.
o Implement best practices to streamline operations and reduce waste.
Project Management
o Oversee the planning and execution of new construction projects, facility upgrades, and technological enhancements.
o Coordinate with architects, contractors, and project managers to ensure projects are completed on time, within budget, and to the required quality standards.
o Coordinate cross hospital initiatives to standardise services and benchmark productivity.
Strategic Planning & Execution
o Collaborate with the CEO and senior management team to develop and execute strategic plans.
o Align operational strategies with the hospital's mission, vision, and goals.
o Identify opportunities for the development and expansion of clinical services in line with the hospital's strategic goals.
o Coordinate with cross-functional teams to ensure successful implementation and integration of new services.
Quality & Compliance
o Implement and maintain quality assurance and safety protocols.
o Ensure compliance with healthcare regulations, accreditation standards, and legal requirements.
o Monitor and address any issues related to patient care quality and safety with the relevant Executive.
o Ensure relevant Managers identify and support quality initiatives with their teams and remain JCI/HIQA/JAG/INAB compliant at all times.
o Work with CFO to develop and manage budgets for clinical departments, ensuring financial performance aligns with hospital objectives.
o Direct operations in a manner to ensure budgetary compliance with revenue and cost lines.
o Implement cost-control measures and resource optimisation strategies to enhance operational efficiency and profitability.
o Analyse financial data to inform decision-making and strategic planning.
o Identify and implement shared service strategies across group organisations
Leadership and Staff Engagement
o Lead workforce development initiatives, including training, professional development, and succession planning.
o Foster a positive work environment, promoting staff engagement, well-being, and retention.
o Deliver on a consistent programme of performance management and succession planning for department managers.
o Implement initiatives to improve patient satisfaction and service excellence.
o Address and resolve patient concerns and feedback effectively through appropriate channels.
o Design service configuration to meet the demands of the patient.
Capacity & Utilisation
o Lead the management of patient admissions, coordinating with relevant departments to optimise bed usage and minimise wait times.
o Collaborate with Internal and external stakeholders to maximise hospital capacity and alert CEO to any deficits so that alternative plans can be put in place
o Develop and implement strategies for efficient patient flow, including admission, transfer, and discharge processes.
o Monitor bed occupancy and manage capacity to ensure the best use of hospital resources.
o Oversee the operational requirements for onboarding, and integration of new consultants, ensuring they are fully acclimated to the hospital's culture, systems, and clinical operations.
o Develop comprehensive onboarding programs that include orientation, training, and mentorship to support new consultants' transition.
Emergency Preparedness and Risk Management
o Develop and implement emergency preparedness plans, ensuring the hospital is equipped to handle crises effectively.
o Oversee risk management strategies, including the identification and mitigation of potential operational and clinical risks.
Stakeholder Engagement and Collaboration
o Build and maintain strong relationships with internal and external stakeholders, including medical staff, patients, community partners, and healthcare networks.
o Represent the hospital in professional forums and collaborative initiatives to enhance its reputation and influence.
Key Skills and Qualifications
Education:
Master's degree in Healthcare Administration, Business Administration, or a related field.
Experience:
Minimum of 10 years of progressive experience in healthcare operations management, with at least 5 years in a senior leadership role.
Clinical and Operational Knowledge:
Strong understanding of clinical services and hospital operations.
Leadership Skills:
Proven ability to lead, inspire, and manage multidisciplinary teams in a complex healthcare environment.
Strategic Planning:
Experience in strategic planning and execution, particularly in the development and implementation of new services.
Financial Acumen:
Strong financial management skills, including budgeting, cost control, and financial analysis.
Quality and Compliance:
In-depth knowledge of healthcare regulations, quality standards, and compliance requirements.
Technology Integration:
Familiarity with healthcare technology and innovations, including electronic health records (EHR) and telemedicine.
Emergency and Risk Management:
Experience in crisis management and risk mitigation.
Communication and Interpersonal Skills:
Excellent communication skills with the ability to build strong relationships and collaborate effectively with diverse stakeholders.
Clinical background
or experience working closely with clinical teams.
Demonstrated
commitment to diversity, equity, and inclusion in the workplace.
This Job Description is intended as a basic guide to the scope and responsibilities of the position and is subject to regular review and amendment.
The role holder will be required to be flexible in this position and is expected to facilitate working additional hours on occasion, when requested.
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