Overview
Service Line Operations, Director - UKI Consulting at EY. Location: Dublin. Available for Work Visa Sponsorship: No.
As the Ireland Consulting Service Line Operations Director, you will play a leadership role in driving business performance and supporting the implementation of our longer-term market leadership growth plans. The role reports to the Ireland Head of Consulting and is a key member of the Consulting Leadership Team. The Operations Director has primary responsibility for driving business performance/profitability and leads the support and operational processes for the Service Line, including planning, financial performance, resourcing, headcount/cost management and business improvement projects. The Operations Director leads the Consulting Operations team and coordinates all aspects of delivering operational services to the Service Line. The role may participate in firm-wide change projects in coordination with Global or Area Service Line initiatives. You will balance risk and opportunities, see the bigger picture and influence in a multi-disciplinary environment.
Key Responsibilities
* Support full business planning cycle – Growth Investment plans, Budgets, Service Delivery Model (SDM) / strategic workforce plans and MLOs / Reforecasts
* Closely monitor business performance and outlook: drive interventions with SL leadership, Sub Service Line, Markets/Sector & Competency levels, collaborating with Operational teams to maximise performance
* Oversee SDM delivery including headcount management & recruitment, and initiatives to optimise offshore/nearshore deployment
* Pricing – assist in developing pricing policies and contribute to profitable sales with SL, SSL and Market leadership
* Oversee engagement financials/margin and working capital performance, collaborating with Finance and utilizing Sub Area / Service Line initiatives
* Lead development and delivery of Consulting’s Reward strategy, working with CBS Reward and Talent teams (pay level, VPS/bonus delivery, annual pay review)
* Indirect Cost management – ensure effective discretionary cash spend and input around indirect spend with CBS
* Lead other SL strategic and operational projects as required
* Member of Consulting’s Management Team
* Provide leadership and coaching to the SL operations team and extended CBS supporting teams
* Build and maintain a network with peers cross SL / CBS and Region (e.g. UKI Super Region Management Team, FSO and other UK&I Service lines)
Skills and Attributes for Success
* Significant experience in operational management in relevant professional services practice with ability to make immediate impact
* Strong commercial acumen and understanding of financials
* Ability to lead and influence appropriately
* Ability to engage top-level stakeholders and think strategically
* Ability to drive and manage change
* Strong interpersonal and communication skills
* People/team management and coaching
* Strong numeracy and ability to turn data into actionable insights
What Working At EY Offers
* Competitive remuneration package with a comprehensive benefits program and flexible working options
* Hybrid working, pension/discounted health insurance, Web Doctor, additional annual leave, gym membership, Travel Pass, parental leave, Bike to Work, referral bonuses and recognition awards, and EY-provided Tech MBA
Inclusion & Diversity
EY is committed to inclusion and diversity and is an equal opportunities employer. Reasonable accommodations are offered at every stage of the recruitment process. We welcome applications from people of all backgrounds.
Application & Contact
If you can confidently demonstrate that you meet the criteria above, please apply. Join us in building a better working world.
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